Support
Questions, a bug, or trouble with your account? Email racesignal@gmail.com and we will get back to you.
Reporting a problem
To help us help you faster, please include:
- What you were trying to do
- What happened instead (a screenshot helps)
- The email address on your account
- Your device (for example iPhone 15) and, if you know it, your iOS version
In the app you can also use Settings → Help & legal → Share feedback, which opens an email to us.
Signing in
- You can sign in with an emailed link or password, Sign in with Apple, or Google. Use the method you used before. If you use more than one, connect them in Settings → Sign-in methods so they open the same account.
- Did not get the sign-in email? Check your spam folder, make sure the address is correct, and wait a minute before requesting another (a new link replaces the previous one).
Reminders
Turn reminders on or off in Settings → Notifications. If they are on but nothing arrives, check that RaceSignal is allowed to send notifications in iOS Settings, that no Focus mode is silencing them, and that you have an upcoming race (between-race prompts pause while you have one).
Signal
Signal answers questions about your own race history. Free accounts include a limited number of Signal questions in total; Premium includes a monthly allowance. You can see what is left in the Signal tab. Signal is informational only and not professional advice.
Subscription and billing
RaceSignal subscriptions are billed and managed through your Apple ID, not by us. To view, change or cancel a subscription, or to ask for a refund, use your device’s App Store account settings (Settings → your name → Subscriptions). If you bought Premium on another device, use Settings → Plan → Restore Purchases. For anything else about your plan, email us.
Deleting your account
You can permanently delete your account and data in the app: Settings → Delete account. Deleting your account does not cancel an App Store subscription, so cancel that separately. If you would rather ask by email, or the in-app option does not work, write to racesignal@gmail.com. See the Privacy Policy for what is deleted.